At getCharlottesWeb, customer satisfaction is important to us. This Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.
Products may be eligible for return within thirty (30) days of delivery.
To qualify for a return, products must:
For health, safety, and regulatory reasons, we cannot accept returns of opened, used, consumed, or tampered products unless they arrived damaged or defective.
If you receive a damaged, defective, or incorrect item, please contact us within seven (7) days of delivery.
When submitting a claim, please provide:
Upon verification, we may provide a replacement, store credit, or refund at our sole discretion.
To request a return authorization, please contact our support team before shipping any item back.
Returns sent without prior authorization may not be accepted.
Once returned items are received and inspected, approved refunds will be issued to the original payment method.
Refund processing times may vary depending on your financial institution but are typically completed within ten (10) business days after approval.
The following items are generally not eligible for refunds:
Original shipping charges are non-refundable unless the return results from our error, shipment damage, or receipt of an incorrect product.
Customers are responsible for return shipping costs unless otherwise required by law.
Customers are encouraged to contact us directly before initiating a chargeback with their payment provider so that we may attempt to resolve any concerns promptly and fairly.
For questions regarding returns or refunds, please contact:
getCharlottesWeb
6 Railroad Sq, Bell Buckle, TN 37020, United States
Phone: +1 (931) 813-3130
