At getCharlottesWeb, your privacy is something we take seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at getcharlottesweb.com or make a purchase from our store.
This policy applies to all products and services offered through getCharlottesWeb, including our Gourmet Fruit Gummies, Aromatic Oils, Botanical Body Balms, Gourmet Pet Treats, and Herbal Softgels. Whether you are browsing our catalog, placing an order, or reaching out to our customer support team, this policy governs how your data is handled.
By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our website. We encourage you to review this policy periodically, as it may be updated from time to time. The current version is effective as of January 1, 2024.
getCharlottesWeb takes the security of your personal information seriously. We implement a range of technical and organizational measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL (Secure Socket Layer) encryption on all pages of our website, particularly during checkout and account login.
All payment transactions are processed through trusted third-party payment processors that maintain their own robust security standards, including PCI-DSS compliance. We do not store your full credit card numbers or sensitive financial credentials on our servers. Our payment partners are contractually obligated to protect your payment data in accordance with applicable laws and industry standards.
While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take steps to protect yourself as well — such as using strong, unique passwords and keeping your account credentials confidential. If you believe your information has been compromised, please contact us immediately at hello@getcharlottesweb.com.
Our website at getcharlottesweb.com may contain links to third-party websites, social media platforms, partner pages, or other external resources. These links are provided for your convenience and informational purposes only. They do not constitute an endorsement or approval of those websites or their content by getCharlottesWeb.
We have no control over the content, privacy policies, or data practices of any third-party websites. Once you leave getcharlottesweb.com by clicking an external link, your interaction with that site is governed entirely by that site’s own terms and privacy policy. We strongly encourage you to review the privacy policies of any third-party sites you visit.
getCharlottesWeb is not responsible for any information you share with third-party websites, nor are we liable for any damages or losses arising from your use of those sites. If you have concerns about a particular third-party link found on our website, please let us know at hello@getcharlottesweb.com.
When you interact with getCharlottesWeb, we collect certain types of personal information to provide you with a seamless shopping experience. This includes personal identification information such as your full name, email address, phone number, and shipping or billing address — collected when you create an account, place an order, or contact us directly.
We also collect order and purchase history, which includes the products you have ordered (such as our Gourmet Fruit Gummies, Botanical Body Balms, or Herbal Softgels), transaction amounts, and order status. This information helps us fulfill your orders and provide accurate customer support.
When you browse getcharlottesweb.com, we automatically collect certain usage data, including your IP address, browser type, device information, pages viewed, and the time and date of your visit. This data is collected through cookies and similar tracking technologies and helps us understand how visitors use our site.
Finally, when you contact us via email, phone, or our contact form, we retain records of those communications to assist with resolving your inquiries. Payment information is collected at checkout but is processed securely by our third-party payment processors — we do not store full payment card details on our systems.
getCharlottesWeb uses cookies and similar tracking technologies to enhance your browsing experience, analyze site performance, and deliver relevant marketing content. Cookies are small text files stored on your device when you visit our website.
We use three primary types of cookies. Essential cookies are necessary for the website to function properly — they enable core features like your shopping cart, secure checkout, and account login. Without these cookies, certain parts of our site may not work as intended. Analytics cookies help us understand how visitors interact with getcharlottesweb.com. We use tools such as Google Analytics to track page views, session duration, traffic sources, and other usage metrics. This data is aggregated and used to improve our website experience. Marketing cookies are used to deliver personalized advertisements and promotional content based on your browsing behavior, both on our site and across other platforms.
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-On available at tools.google.com/dlpage/gaoptout.
At getCharlottesWeb, we respect your right to control your personal information. You have the right to request access to the personal data we hold about you, and to request corrections if any information is inaccurate or incomplete. You may also request that we delete your personal information, subject to certain legal and operational limitations.
You have the right to opt out of marketing and promotional communications at any time. Every marketing email we send includes an unsubscribe link. You may also contact us directly at hello@getcharlottesweb.com to be removed from our mailing list. Please note that even after opting out of marketing communications, we may still send you transactional messages related to your orders.
California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights, including the right to know what personal information we collect and how it is used, the right to request deletion of your data, and the right to non-discrimination for exercising your privacy rights. We do not sell personal information to third parties.
European Residents: If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us at hello@getcharlottesweb.com.
getCharlottesWeb is committed to protecting the privacy of young users. Our website, products, and services — including our Gourmet Fruit Gummies, Aromatic Oils, Botanical Body Balms, Gourmet Pet Treats, and Herbal Softgels — are not directed at children under the age of 13. We do not knowingly collect, solicit, or process personal information from children under 13 years of age.
If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at hello@getcharlottesweb.com or by calling +19318133130, and we will take appropriate action.
We encourage parents and guardians to monitor their children’s online activities and to help enforce this policy by instructing minors not to provide personal information through our website without parental supervision.
The personal information we collect at getCharlottesWeb is used to operate our business effectively and to provide you with the best possible shopping experience. Our primary use of your data is to process and fulfill your orders — this includes confirming purchases, arranging shipping, sending order updates, and handling returns or exchanges for products like our Herbal Softgels, Aromatic Oils, and Gourmet Pet Treats.
We use your contact information to provide customer service and respond to inquiries, complaints, or feedback. If you reach out to us by email or phone, your communication history helps us resolve issues efficiently and improve our support quality.
With your consent, we may use your email address to send marketing communications, including promotions, new product announcements, and seasonal offers. You can opt out of these communications at any time. We also analyze usage data and purchase history in aggregate to improve our website, refine our product offerings, and better understand our customers’ preferences.
Finally, we may use your information to comply with applicable laws and regulations, to detect and prevent fraudulent transactions, and to enforce our terms of service. We process your data only for purposes that are lawful and consistent with this Privacy Policy.
getCharlottesWeb reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates in our business practices, legal requirements, or the services we offer. The most current version of this policy will always be available at getcharlottesweb.com/our-privacy-policy.
When we make material changes to this policy, we will notify you by updating the effective date at the top of the page and, where appropriate, by sending a notification to the email address associated with your account. We encourage you to review this page periodically to stay informed about how we are protecting your information.
Your continued use of our website or services after any changes to this Privacy Policy have been posted constitutes your acceptance of those changes. If you do not agree with a revised version of this policy, please discontinue use of our website and contact us at hello@getcharlottesweb.com if you have questions or concerns about the updates.
getCharlottesWeb does not sell your personal information to third parties. We do, however, share your data with trusted service providers who assist us in operating our business and fulfilling your orders. These include payment processors who handle your transaction data securely, shipping carriers who receive your name and delivery address to fulfill your orders, and email service providers who help us communicate with you.
All third-party service providers are contractually bound to use your information only for the specific purposes we authorize and to maintain appropriate safeguards for your data. We do not allow them to use your personal information for their own marketing or other independent purposes.
We may also disclose your information when required by law, such as in response to a valid subpoena, court order, or government request, or to protect the rights, safety, or property of getCharlottesWeb, our customers, or others. In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.
Outside of the circumstances described above, we will only share your personal information with your explicit consent.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way getCharlottesWeb handles your personal information, we welcome you to reach out to us. Our team is happy to assist you with access requests, data corrections, opt-out preferences, or any other privacy-related inquiries.
You can contact us through any of the following channels:
Email: hello@getcharlottesweb.com Phone: +19318133130 Mailing Address: getCharlottesWeb, 6 Railroad Sq, Bell Buckle, TN 37020, United States
We aim to respond to all privacy-related inquiries within 30 business days. For time-sensitive matters, we recommend reaching out by phone or email for the fastest response. Thank you for trusting getCharlottesWeb with your personal information — we are committed to handling it with care and transparency.
