Welcome to getCharlottesWeb, your destination for premium Gourmet Fruit Gummies, Aromatic Oils, Botanical Body Balms, Gourmet Pet Treats, and Herbal Softgels. These Terms of Service (“Terms”) govern your access to and use of our website located at getcharlottesweb.com, as well as any purchases you make through our store.
By visiting our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any portion of these Terms, please discontinue use of our website immediately.
These Terms apply to all visitors, customers, and users of getcharlottesweb.com. References to “we,” “us,” or “our” refer to getCharlottesWeb. References to “you” or “your” refer to the individual accessing or using our website.
getCharlottesWeb reserves the right to modify, update, or replace these Terms at any time at our sole discretion. Changes become effective upon posting to getcharlottesweb.com with an updated effective date. Your continued use of the website following any changes constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.
These Terms and any disputes arising from your use of getcharlottesweb.com or your purchases from getCharlottesWeb shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions.
In the event of a dispute, you agree to first contact getCharlottesWeb directly at hello@getcharlottesweb.com to attempt informal resolution. We will make reasonable efforts to resolve any concerns within thirty (30) days of receiving written notice of the dispute.
If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or your use of our website shall be resolved through binding arbitration administered under applicable rules. You waive any right to participate in a class action lawsuit or class-wide arbitration against getCharlottesWeb.
For matters not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Bedford County, Tennessee. Any legal proceedings must be initiated within one (1) year of the date the cause of action arose, or such claim is permanently barred.
By using getcharlottesweb.com or purchasing from getCharlottesWeb, you agree to defend, indemnify, and hold harmless getCharlottesWeb, its owners, employees, agents, suppliers, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses — including reasonable attorneys’ fees — arising out of or in connection with:
(a) your use or misuse of the getcharlottesweb.com website; (b) your violation of these Terms of Service; (c) your violation of any applicable law, regulation, or third-party right; (d) any content you submit, post, or transmit through our website, including reviews or photos; (e) your negligence or willful misconduct.
getCharlottesWeb reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claims. This indemnification obligation survives the termination of these Terms and your use of our website.
getCharlottesWeb ships orders placed through getcharlottesweb.com to addresses within the United States. International shipping availability is subject to change and will be communicated at checkout. Estimated delivery timeframes are provided as a courtesy and are not guaranteed.
Risk of loss and title for all products purchased from getCharlottesWeb pass to you upon delivery of the order to the carrier. getCharlottesWeb is not responsible for delays caused by carriers, weather events, or other circumstances beyond our control.
You are responsible for providing a complete and accurate shipping address at the time of purchase. getCharlottesWeb is not liable for packages that are undeliverable, lost, or returned due to an incorrect or incomplete address provided by the customer. Additional shipping charges may apply to reship packages returned due to address errors.
If a package is marked as delivered but not received, please contact us within seven (7) days at hello@getcharlottesweb.com or +19318133130 so we can assist in filing a carrier claim. getCharlottesWeb will make reasonable efforts to resolve delivery issues but cannot guarantee outcomes once a package has been transferred to the carrier.
getCharlottesWeb makes every effort to accurately describe and display our Gourmet Fruit Gummies, Aromatic Oils, Botanical Body Balms, Gourmet Pet Treats, and Herbal Softgels on getcharlottesweb.com. However, we do not warrant that product descriptions, images, pricing, or other content on our website is completely accurate, current, or error-free.
Product colors and appearances may vary from images shown due to differences in monitor settings, photography, or natural variation in botanical and handcrafted ingredients. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Prices and product availability are subject to change without notice. getCharlottesWeb reserves the right to limit the quantities of any product purchased per customer, per household, or per order. We also reserve the right to discontinue any product at any time.
In the event a product you ordered is unavailable, we will notify you promptly and offer a suitable alternative, store credit, or a full refund at our discretion. Product formulations and packaging may vary from images shown due to batch variation or supplier updates. We do not guarantee specific results from the use of any product sold on getcharlottesweb.com.
You are granted a limited, non-exclusive, non-transferable license to access and use getcharlottesweb.com for personal, non-commercial shopping purposes in accordance with these Terms. You agree not to use this website for any unlawful purpose or in any way that could damage, disable, or impair its functionality.
Prohibited activities include, but are not limited to: using automated tools, bots, scrapers, or crawlers to access or collect data from our website; attempting to gain unauthorized access to any portion of our systems; transmitting viruses, malware, or harmful code; impersonating any person or entity; or engaging in any conduct that restricts or inhibits another user’s use of the website.
If you create an account on getcharlottesweb.com, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify getCharlottesWeb immediately of any unauthorized use of your account by emailing hello@getcharlottesweb.com.
getCharlottesWeb reserves the right to suspend or terminate access to our website for any user who violates these Terms or engages in conduct we deem harmful to our store, other customers, or the integrity of our platform.
To the fullest extent permitted by applicable law, getCharlottesWeb shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of getcharlottesweb.com or your purchase of our products, even if we have been advised of the possibility of such damages.
This includes, without limitation, damages for loss of profits, loss of data, loss of goodwill, business interruption, personal injury, or property damage related to your use of our products or website. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you in full.
In all cases, getCharlottesWeb’s total cumulative liability to you for any claims arising under these Terms — whether in contract, tort, strict liability, or otherwise — shall not exceed the total amount you paid to getCharlottesWeb for the specific order giving rise to the claim.
getCharlottesWeb is not responsible for any harm resulting from the misuse of our Gourmet Fruit Gummies, Aromatic Oils, Botanical Body Balms, Gourmet Pet Treats, or Herbal Softgels, or for failure to follow product usage instructions and warnings. Nothing in these Terms limits our liability where such limitation is prohibited by law.
getCharlottesWeb wants you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within fourteen (14) days of the delivery date for eligible items in their original, unused, and unopened condition.
To initiate a return, please contact us at hello@getcharlottesweb.com or call +19318133130 with your order number and reason for return. We will provide return instructions and a return authorization. Returns submitted without prior authorization may not be accepted.
The following items are non-returnable: opened or used products; perishable items including Gourmet Pet Treats or Gourmet Fruit Gummies once opened; items marked final sale; and any product showing signs of tampering or damage caused after delivery.
Approved refunds will be processed to the original payment method within seven (7) to ten (10) business days of our receipt and inspection of the returned item. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or our error. getCharlottesWeb does not accept responsibility for return packages lost in transit. We recommend using a trackable shipping method for all returns.
All products sold by getCharlottesWeb through getcharlottesweb.com are provided on an “as is” and “as available” basis. getCharlottesWeb makes no representations or warranties of any kind, express or implied, regarding our Gourmet Fruit Gummies, Aromatic Oils, Botanical Body Balms, Gourmet Pet Treats, or Herbal Softgels, except as expressly stated in writing.
To the fullest extent permitted by applicable law, we disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our products will meet your specific expectations or produce any particular outcome.
getCharlottesWeb does not represent that its Herbal Softgels, Botanical Body Balms, or any other product are intended to diagnose, treat, cure, or prevent any disease or medical condition. Always consult a qualified healthcare professional before using wellness or supplement products, particularly if you are pregnant, nursing, taking medications, or have a medical condition.
For Gourmet Pet Treats, please consult your veterinarian before introducing new products into your pet’s diet. Any manufacturer warranties that accompany specific products are the sole responsibility of the manufacturer. getCharlottesWeb does not extend any additional warranty beyond what is expressly provided by us in writing.
When you place an order on getcharlottesweb.com, you are making an offer to purchase the selected products subject to these Terms. getCharlottesWeb reserves the right to accept or decline any order at our sole discretion. You will receive an email confirmation acknowledging receipt of your order; however, this confirmation does not constitute final acceptance until your order has been processed and shipped.
We accept payment via all major credit and debit cards and any additional payment methods displayed at checkout. By submitting an order, you represent that you are authorized to use the payment method provided and that the billing information you supply is accurate and complete.
All prices are listed in U.S. dollars. Applicable taxes will be calculated and displayed at checkout. getCharlottesWeb reserves the right to cancel any order if a pricing error has occurred, if the item becomes unavailable, or if we suspect fraudulent activity.
If you wish to cancel an order, please contact us immediately at hello@getcharlottesweb.com or +19318133130. We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered the fulfillment process. If an order cannot be cancelled, you may follow our standard return process after delivery.
All content on getcharlottesweb.com — including but not limited to text, product descriptions, logos, graphics, photographs, audio, video, and software — is the proprietary property of getCharlottesWeb or its content suppliers and is protected by applicable United States and international intellectual property laws.
You may not copy, reproduce, distribute, republish, download, display, post, transmit, or modify any content from our website in any form or by any means without the prior written consent of getCharlottesWeb. Unauthorized use of our content may violate copyright, trademark, and other applicable laws.
If you submit content to getcharlottesweb.com — such as product reviews, testimonials, or photos — you grant getCharlottesWeb a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display that content in connection with our business and marketing activities.
getCharlottesWeb respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe any content on our website infringes your copyright, please send a written notice to hello@getcharlottesweb.com with sufficient detail to identify the allegedly infringing material. We will investigate and respond to valid DMCA notices promptly.
If you have any questions, concerns, or feedback regarding these Terms of Service or your experience with getCharlottesWeb, we encourage you to reach out to us. We are committed to addressing your inquiries in a timely and professional manner.
You may contact getCharlottesWeb using any of the following methods:
Email: hello@getcharlottesweb.com Phone: +1 (931) 813-3130 Mailing Address: getCharlottesWeb, 6 Railroad Sq, Bell Buckle, TN 37020, United States Website: getcharlottesweb.com
Our team is available to assist you with questions related to orders, product information, returns, shipping, or any other matter covered by these Terms. For the fastest response, we recommend reaching out via email.
All legal notices to getCharlottesWeb required or permitted under these Terms must be submitted in writing and delivered to our mailing address listed above, or via email to hello@getcharlottesweb.com. Notices are deemed received upon confirmation of delivery.
